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Please note: Our items are hand painted to order. Unless otherwise noted, most items take 2-3 weeks before they are shipped, especially during our busy seasons. If you have any questions regarding our lead time, please contact us.

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FAQs

Find the answers to a few of your questions here. If you can't find an answer, please contact us!

Custom & Personalized Orders

Do you do custom work?

We sure do! Some of our favorite pieces have been a client request. The only limit we have to creating that special piece is our imagination. You can learn more about our custom work here.



How long does it take to make a custom item?

It usually takes between 4-6 weeks to create a custom item for you! Please see our custom items page for more information.

Can I get my item personalized? 


You bet! Personalization sets our items apart from the others. We love a good monogram and are happy to include a personal message on the back of our items. Personalization (a monogram, initials, or a name) is always free of charge.

I want a different color or pattern than what is shown. Can you change that?

Almost always the answer is yes. I personally design, paint, glaze and fire every piece that you order. Send me a message and we can work out the design together.

Can you do my Company logo?

Yes. If you rightfully own the artwork, you can commission me to create a custom piece with your logo. I will not reproduce any copyrighted work such as sport team logos and trademarks. 

If you own a horse farm and want gifts for your team, own your own business and need a corporate gift or run the school bookstore and want Christmas ornaments, I am happy to discuss the design with you. 
Please fill out our contact form and let's talk! 

Shipping questions

How long does it take for your items to ship?

Each item is handpainted to order, and production time can take anywhere between 2-6 weeks. Most items ship within 1-2 weeks. If you have a question or concern about the timeframe, please contact us.

How do you ship?

We ship our items via USPS Priority mail or UPS. These cost a bit more, but include insurance and tracking. We want to make sure your item is received in perfect condition. If your shipping fee is more than $3.00 of the actual shipping cost, we will refund you the difference.

Do you ship internationally?

At this time, we do not ship internationally.

Do you offer local pick up?

If you live in Louisville, KY or the surrounding areas you can pick up your order from our home studio. 

Enter the coupon code LOCAL, at checkout to remove this shipping. This coupon is only valid for pick ups. If you use this coupon and need it shipped, we will cancel the order and let you place it again. We will text you to let you know your order is ready along with our address for pickup.

How will I know when my local order is ready for pick up and where to come?

Once I have your order ready, I will send you my address and cell phone number. You can text me to arrange a time that is convenient for you. I live in St. Matthews.

Returns

Do you take returns?

Sales are final. However, if you would like to return something that you have purchased, we have a restocking fee of 20%. If you would like a store credit instead, we can issue you the full amount of your order. If you have any questions about your order, please contact us.

Care Instructions & Questions

Are your items dishwasher safe?

Our glazes are dishwasher safe, but frequent washing in the dishwasher can shorten the life of the piece. 
Treat your purchase with the care you would any of your favorite items. For best care, we would recommend hand washing.

Are your items microwave safe?

Most of our items are microwave safe. However, any items with gold luster are not food, microwave or dishwasher safe. This little bit of panache requires extra care.

Are your items lead-free/food safe?

Your pottery is handmade just for you.We use all lead-free, food safe glazes.